Account

Delete Your Account

You can request deletion of your Testile account and associated data. Please read the details below.

Last updated: January 2026

How to Request Account Deletion

You can request deletion of your Testile account and the data associated with it at any time. To do so, please send an email to support@testiles.comfrom your registered email address (or include your registered email address in the message) with the subject line "Account Deletion Request".

Email Support to Delete Account

Once we receive your request, we will verify your identity before proceeding. Submitting a request does not by itself confirm deletion; deletion is carried out only after verification is complete.

Required Details

To help us locate your account and verify your identity, please include the following information in your request:

  • Registered email address (required) — the email address you use to sign in to Testile.
  • User name (if available) — the display name set inside the app, if any.
  • Reason (optional) — a brief reason for the deletion request. This is not required, but it helps us improve.

If the information you provide does not match our records, we may contact you for additional details to complete verification.

What Data May Be Deleted

After your identity is verified and your request is processed, the following data associated with your account may be deleted from our active systems:

  • Profile information, such as your name and display details.
  • Test history, including attempted mock tests and results.
  • Progress data, such as completion status, scores, and analytics tied to your account.
  • Bookmarks and saved items within the app.
  • App-stored preferences and settings linked to your account.

Once deletion is complete, this information will no longer be accessible to you through the app, and you will not be able to sign in using the deleted account.

Data Retained for Legal/Payment/Security

Certain data may be retained where we are required to do so for legal obligations, payment or transaction records, fraud prevention, or security purposes. This may include, for example, records of paid purchases, transaction references, or information needed to investigate misuse or abuse of the Service.

Retained data is kept only for as long as necessary for the purposes described above and is handled in line with our Privacy Policy. Such data is not used to reactivate your account or to contact you for marketing purposes.

Processing Timeline

Account deletion requests are processed within a reasonable period (timeline to be confirmed) after verification of your identity. The exact time taken may vary depending on the volume of requests and the verification required.

You will be informed once your account deletion has been completed. If you do not hear from us within the expected period, please follow up using the contact details below.

Contact

If you have any questions about account deletion or the data associated with your account, please reach out to us: