Legal

Refund Policy

This policy explains how refunds are handled for paid digital content inside Testile.

Last updated: January 2026

Digital Content Nature

Purchases made within Testile are for digital content that is accessible directly inside the app, such as mock tests, notes, previous year questions, and other learning resources. Unlike physical goods, digital content is delivered and consumed immediately upon access.

Once paid content has been accessed, viewed, or used, the value of the purchase is considered to have been delivered. For this reason, the refund eligibility described below is more limited than it would be for physical products.

Eligibility for Refund

Refund requests are reviewed on a case-by-case basis. We understand that genuine issues can occur, and we aim to handle each request fairly. Refunds may be considered in situations such as a verified technical failure that prevents you from accessing the purchased content, or a duplicate charge for the same item.

To request a refund, please contact us at support@testiles.com with your registered email address, transaction details, and a clear description of the issue. Each request will be reviewed based on the circumstances and the information available to us.

Non-Refundable Situations

The following situations are generally not eligible for a refund:

  • Change of mind after the purchased content has been accessed or used.
  • Partial usage of the purchased content, where some tests or notes have already been attempted or viewed.
  • Purchases made in violation of our Terms and Conditions, including account sharing or misuse.
  • Failure to access content due to reasons unrelated to the Service, such as incompatible devices or unsupported software versions where alternative access was available.

We encourage you to review the available content and pricing carefully before completing a purchase.

Duplicate Payment Handling

If you are charged more than once for the same purchase due to a technical error or an accidental repeat transaction, please contact us with the relevant transaction details. Duplicate charges will be reviewed and refunded where they are confirmed.

When contacting us about a duplicate payment, please include the registered email address, the date and time of the transactions, and any transaction or order references you received. This helps us verify the issue quickly and process the refund accurately.

Failed Payment Handling

If a payment fails or is declined during the checkout process, the transaction is generally not completed and you should not be charged for the purchase. In such cases, you may retry the payment using the same or an alternative payment method.

In rare situations, an amount may be debited from your account even though the transaction is reported as failed by the payment gateway. If this happens, please contact us at support@testiles.com with the transaction details. We will coordinate with the payment gateway to verify the status and assist you accordingly.

How to Request a Refund

To request a refund, please email us at support@testiles.com with the following information:

  • Your registered email address on Testile.
  • Transaction details, including the date, amount, and any order or transaction reference number.
  • A clear reason for the refund request, along with any relevant details or screenshots.

Providing complete and accurate information helps us review your request promptly. We may contact you for additional details if required to verify the issue.

Refund Processing Timeline

Refunds, when approved, are processed within a reasonable period (timeline to be confirmed) through the original payment method. The time taken for the refunded amount to reflect in your account may also depend on your bank or payment gateway's own processing schedule.

If you do not receive a refund within the expected timeframe after approval, please contact us again and we will follow up with the relevant payment provider on your behalf.

Contact

If you have any questions about this Refund Policy or need help with a purchase, please reach out to us:

We are committed to handling all refund-related queries fairly and transparently.